Testimonials
Door Hardware Repair in Atlanta, GA 30309
“I have been a customer of Downs for 28 years. Layson arrived punctually and was so professional and friendly. I am, as always, beyond happy and satisfied with my experience with Downs.”
– Laura C.
Electronic Locks Repair in Brookhaven, GA 30319
“Exceptionally prompt and reliable. Layson was a pro!
Thank you and we will call you again.”
– Oliver B.
Door Hardware Replacement in Atlanta, GA 30329
“Scotty was pleasant and professional. He patiently explained our options. I would recommend his services.”
– Stephanie K.
Door Hardware Repair in Atlanta, GA 30329
“I wanted to once again Thank Down Safe and Lock for sending me an amazing repairman today. I really appreciate when service and repair folks are proactive and solution oriented and Layson was that and more. He was able to find the best solution for me that was quick and effective.”
– David A.
Locksmith Repair in Atlanta, GA 30306
“The best experience ever! We began with a broken Baldwin key in our big front door, which has a matching door that is designed to open when the top and bottom brass posts are slid out of the holes in the brass fixtures. We thought we would have a locksmith fish out the broken piece of the key and that would be our only service goal.
This is what we had accomplished: 1) the broken key piece was fished out; 2) all of our keys did not work correctly, we had to be very careful in finding just the right position for the key in the lock for it to work, which in a distracted moment led to me breaking a key in the lock. All our keys have been retooled in the Down's technician's service van and all now work perfectly; 3) the keyed door tongue fittings have been trimmed so that the door now locks on the non-keyed inside as easily in winter as it does in summer; 4) the non-keyed door with sliding posts has been fixed so that the door not only can be opened, but also it can be opened easily. We have not been able to open the door at all for many years. All of this took an amazingly short amount of time and the total cost was a very pleasant surprise”
– Joe H.
Door Hardware Installation in Brookhaven, GA 30341
“Jeff was fantastic! Very helpful and didn't leave until I was 100% satisfied which I appreciate. Professional, thorough, and honest. Thanks Downs!”
– Chandler H.
Keys Replacement in Atlanta, GA 30308
“I always love going into Downs Lock and Key — whether getting locks and/or keys replaced I find the staff warm and extremely pleasant.
Downs is a breath of fresh air compared to the corporate box stores. I love patronizing and supporting this locally owned and operated business.”
– Michael T.
Door Hardware Repair in Atlanta, GA 30305
“Layson was so resourceful and professional in solving the door lock problems for us. Just an outstanding job!”
– Bo H.
Doors Repair in Alpharetta, GA 30009
“AWESOME service. Punctual and professional. From the first phone call to the invoicing, I had excellent customer service from everyone at Down Safe and Lock. Thanks for the special care.”
– Sharon Y.
Doors Repair in Atlanta, GA 30318
“I found company on Goggle and very glad I did. Layson was fantastic! He found problem and fixed right away.
Very pleased with service.”
– Sherron F.
